Common questions

Answers on species, moisture, and collection

Ordering and lead times

Minimum order volumes and lead times depend on species, dimensions, and whether the cut is standard or custom. Send your target sizes and quantities so we can confirm availability and schedule.

Moisture and drying

Target moisture content is set by the end use. Kiln schedules and surface planing are chosen to suit the application, and our quality control checks confirm the result before dispatch.

Yard collection

Collection is arranged through the mill office. Please confirm your arrival time in advance, follow yard safety protocols on site, and bring the specification or cutting list for checking.

Ready to submit a specification or cutting schedule?

Send drawings, species requirements, and project timing to the mill office for review.